New-to-market global helpdesk innovation

Today sees the launch of our new technical support offering – a global helpdesk for clients located in the UK and US. Our global helpdesk will handle queries from law firms regarding a myriad of technical and operational matters.

The reasoning behind our latest innovation is that certain types of software-related queries can’t be answered by a single vendor in isolation. The global helpdesk will effectively bridge the gaps which occur when topics don’t apply specifically to one system but instead fall between products, cover process-based subjects or best-practice procedures.

The timing of our announcement, in the Covid-19 post-lockdown era, intentionally coincides with an upsurge in use of combined IT systems via best-of-breed approaches, increased adoption of software-as-a-service delivery methods and more business process reengineering activity; all being means by which to meet the demands of the current climate.

We identified the market requirement for a global helpdesk of this broad-ranging nature when we began experiencing higher volumes of enquiries not pertaining to a particular IT application and encompassing general management consultancy requests.

We’re ideally placed as a global helpdesk provider with our breadth and depth of knowledge and expertise in software integration and collaboration, cloud and on-premise platforms, practice and case management, document management, legal cashiering and organisational management.

Our global helpdesk is an online portal comprising frequently asked questions, and a ticketing system to log support queries and track progress. The extensive opening times, which accommodate time zone differences between the UK and US, mean that effectively our team’s available from 4am (ET) to 11pm (GMT), allowing legal practices to secure urgent help during and after standard business hours.

Nicola Jones, Business Systems Manager, is heading up our global helpdesk resource. Pricing options include subscription and pay-as-you-go models with free induction training available for upper tier subscriptions.

Feedback from users to date has been extremely positive, praising this cutting-edge endeavour and thanking our team for guidance in overcoming their unique challenges now, in the midst of a pandemic, and into the future.

Interested parties are urged to contact us directly for further information and pricing on the global helpdesk service by emailing info@inquo.co or calling 0333 20 20 995.