Our complete implementation service encompasses installation, configuration, data validation and sign off, workflow set up, precedent creation, end user training, project management, legal accounts training, follow up training, upgrades and ongoing system administration. We’re certified consultants for various case management software suppliers, QuickBooks Elite ProAdvisors and Gold Xero Partners for peace of mind your project’s in safe hands.

Change management is a vital component of successfully implementing new systems or processes. Routine tasks will change and with that comes an inevitable learning curve. Human beings are hard-wired to resist change. Changing takes conscious effort to learn something new, so communication is essential when presenting change and its benefits. In change management capacity, we guide, educate, encourage and support your organisation through the period of transition.

We evaluate existing business processes and consider the end goal. We take a holistic view of your organisation, and the desired outcomes in order to redesign workflows and create further efficiencies across your core business functions with specific value targets in mind, such as increasing customer satisfaction or reducing costs. Whilst we are trained in the various methodologies, our single most-used methodology is that of listening, understanding and applying practical well-organised solutions.

By acting as your project manager, we can plan, launch and control the activities undertaken by your designated project team thereby reaching pre-defined goals. We understand the challenge of balancing working on the business and working in the business. With our direction and support, you can benefit from objective advice, learn how to tackle all manner of practice management matters, assume best standards and improve performance. For live projects not going to plan, we quickly resolve issues and get things back on track.